Protecting Your Personal Data is sc99's Priority

This Privacy Policy is a written agreement between sc99 ("we", "platform") and every user or prospective user ("you") who accesses or uses the services on sc99.wine. By registering an account or using any of our services, you are deemed to have read, understood and agreed to the terms set out in this document.

1. Information We Collect

sc99 collects information in two main categories: information you provide directly, and information collected automatically when you use our platform.

1.1 Information You Provide Directly

When registering an account and using sc99's services, you may be asked to provide:

• Full name as shown on your identity card or MyKad
• Identity card number (MyKad) or passport number for identity verification (KYC) purposes
• Date of birth — sc99 requires users to be 21 years of age or older
• An active email address for account communications
• Mobile phone number for two-factor authentication (2FA)
• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay) for deposits and withdrawals
• Cryptocurrency wallet address for transactions using USDT, BTC or ETH
• Account password in encrypted form — we do not store passwords in plain text

1.2 Information Collected Automatically

The sc99 system also records technical data when you use the platform, including:

• IP address and device type (mobile phone, laptop, tablet)
• Internet browser type and version, and operating system
• Access log data including date, time and session duration
• Pages visited, links clicked and navigation patterns within the website
• Betting history, game types, deposit and withdrawal amounts
• Game preferences and account settings you have saved

2. Purpose of Data Collection and Use

sc99 uses your personal data only for legitimate purposes related to providing safe, responsible online gaming services that comply with licensing requirements.

• Identity Verification and KYC: Ensuring users meet the minimum age requirement of 21 years and preventing duplicate registrations or identity fraud.
• Financial Transaction Processing: Verifying and processing deposits and withdrawals through supported payment methods, with withdrawals typically processed within one hour.
• Anti-Money Laundering (AML): Monitoring account activity to meet AML requirements under sc99's international licensing.
• Account Security: Detecting suspicious activity, unauthorised login attempts and protecting your account from third-party access.
• Customer Support: Enabling our 24/7 support team to handle your enquiries and complaints efficiently in Malay and English.
• Service Improvement: Analysing usage patterns in aggregate (not individually) to improve the user experience on the sc99 platform.
• Account-Related Communications: Sending important notifications such as transaction confirmations, security alerts and policy updates via email or platform notifications.
• Legal Compliance: Complying with any court orders, directives from regulatory bodies or authorities with lawful jurisdiction.

3. Sharing Information With Third Parties

sc99 does not sell or rent your personal information. Data sharing only occurs in the following limited situations, and only to the extent necessary:

3.1 Payment Service Providers

To process deposits and withdrawals, transaction information is shared with approved payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay processors and cryptocurrency platforms. These providers are bound by confidentiality agreements requiring them to protect your data.

3.2 Game Software Providers

Minimal technical data required to run games may be shared with registered game software providers. These providers do not receive your financial information or full identification details.

3.3 Legal and Regulatory Requirements

sc99 may disclose information when required by law, court order, criminal investigation or licensing body directive. In such situations, we will notify you unless prohibited by a court order or applicable law.

4. Data Security Measures

sc99 invests seriously in security infrastructure to ensure your data remains safe from cyber threats, breaches and unauthorised use.

• Data Encryption: All communications between your browser and sc99's servers are protected by TLS 1.3 encryption and 256-bit SSL certificates that are updated regularly.
• Two-Factor Authentication: Users are encouraged to enable 2FA for an extra layer of protection on their accounts.
• Round-the-Clock Monitoring: Security monitoring systems operate at all times to detect and address any anomalies or unauthorised access attempts.
• Internal Access Control: Only authorised staff with a legitimate need may access user data, and all access is logged for audit purposes.
• Security Testing: sc99 conducts regular vulnerability assessments and penetration tests to identify and close any security gaps.
• Data Backup: Data is backed up securely and regularly to ensure service continuity and information recovery in emergency situations.

5. Cookies and Tracking Technologies

The sc99.wine website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly.

5.1 Types of Cookies Used

• Session Cookies: Required to maintain your login session and preferences while browsing the platform. These cookies are deleted automatically when you close your browser.
• Functional Cookies: Store your preferences such as language, account settings and display preferences to provide a more personalised experience.
• Analytics Cookies: Collect usage data in aggregate form to help us understand how users interact with the platform and make improvements.
• Security Cookies: Help detect fraudulent activity and protect your account from unauthorised access.

You can manage cookie settings through your internet browser. Please note that blocking all cookies may affect certain functions of the sc99 platform.

6. Your Rights as a User

sc99 recognises your rights regarding personal data and is committed to facilitating the exercise of those rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our customer support.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations and licensing requirements binding on sc99.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations, such as while a dispute over data accuracy is being investigated.
• Right to Object: You have the right to object to the use of your data for certain purposes, particularly marketing communications.
• Right to Data Portability: You may request your data in a machine-readable format for the purpose of transferring it to another platform.

To exercise any of the above rights, please contact the sc99 support team via 24/7 Live Chat or by email at [email protected]. Requests will be processed within a reasonable timeframe in accordance with licensing requirements.

7. Data Retention and Deletion

sc99 retains your personal data for as long as your account is active and for the period required by law and international licensing requirements after account closure. In general:

• Financial transaction records and KYC documents are retained for the minimum period set by our licensing authority for audit and AML compliance purposes.
• Account activity logs are retained for the period required for dispute resolution and fraud investigation purposes.
• Marketing and communications data is deleted once you withdraw your consent or close your account, unless there is a legal requirement to retain it.

Once the retention period ends, data is securely deleted using methods that ensure the information cannot be recovered.

8. Changes to This Privacy Policy

sc99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable laws, licensing requirements, industry practices or the services we offer.

Any significant changes will be communicated to you via a notice on the sc99.wine website or by email to the address registered in your account, at least seven days before the changes take effect. Continued use of the sc99 platform after the effective date of the changes will be considered acceptance of the updated terms.

You are encouraged to review this page periodically to stay informed about how sc99 handles your personal information.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way sc99 handles your personal data, please contact us through the following channels:

• Privacy Email: [email protected] — include the subject "Privacy Enquiry" in your email
• Live Chat: 24/7 live chat support is available on the sc99 platform in Bahasa Melayu and English

Our team will endeavour to respond to every privacy-related enquiry thoroughly and within a reasonable timeframe. We take every complaint seriously and will investigate any concerns raised.